Tuesday 26 August 2008

Offshore Call Centres in India

I wonder how much money companies who make UK staff redundant in favour of call centers in India actually think they are saving.

Let us imagine that a company saves 500 jobs in the UK at say, £20,000 per employee difference in salary.

That's a maximum of £10 million saved per year.

Add back into that the cost of training in India plus the telecom equipment re-routing on-cost.

Take out the hidden cost of customers that say - "I love India and the Indian people but I want my service provider to have UK staff understanding the British way of doing things "- and get up and leave.

Are the managers of the already fabulously wealthy companies that move their first-line service centers offshore doing the right thing just to save a measly few quid a year?

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